Privacy policy

1) Who we are

This website is operated by Xyphos Pty Ltd (“Xyphos”, “we”, “us”). If you need to contact us about privacy, email enquiries@xyphos.com.au or use our contact form.

2) What we collect

We only collect personal information you choose to provide via forms on this site.

• Contact form: name, email address, and the message you submit.
• Call request form: name, email address, timezone, preferred time window, and any notes you submit.
• Technical metadata: we may record basic technical details for security and troubleshooting, such as the time of submission, IP address, and user agent.

3) Why we collect it

We collect this information for the following purposes:

• To respond to enquiries and requests.
• To arrange discovery/strategy calls (request-based; we confirm manually).
• To protect the site from spam and abuse (e.g., rate limiting and security checks).

4) How we store and handle your data

When you submit a form, the content is stored on our server to help us track and respond to requests. We also receive a notification by email so we can reply to you.

We do not sell your personal information. We do not use your information for behavioural advertising.

5) Sharing and third parties

We only share your information where it is reasonably necessary to operate our website and respond to you. This may include our web hosting provider and email delivery infrastructure used to send notifications.

We do not integrate third-party booking platforms (e.g. no calendar integrations on the site). If we provide a calendar invite, it is supplied as a standard .ics file that you can add to your calendar.

6) Cookies

This site uses cookies and local storage for necessary functions (including remembering cookie preferences). Optional cookies (such as analytics) will only be used if you explicitly consent.

See our Cookie Policy for details and how to change your preferences.

7) Retention

We keep form submissions for as long as needed to respond to you and for basic business record-keeping. We review retained data periodically and delete when it is no longer needed.

8) Security

We take reasonable steps to protect information submitted through this website (including security checks on forms). No website or transmission method is risk-free, and we do not make absolute guarantees.

9) Access, correction, and deletion

You can request access to, correction of, or deletion of personal information you've submitted via this site. Email enquiries@xyphos.com.au or use our contact form.

10) Updates to this policy

We may update this policy from time to time to reflect changes to the site or our practices. The “Last updated” date at the top will change when we do.